Concerns & Complaints

Concerns and Complaints Procedure

If you have any concerns regarding the quality of services or staff conduct at our Children’s Centre please speak to a member of the Centre team or the Centre Manager. We are always available to listen to any concerns you may have ane hope that you will feel able to approach us. We endeavour to work closely with parents to ensure that each child’s time with us is spent in a safe, happy and secure environment.

If, having spoke to the Centre Manager, you still feel your concern has not been adequately address you may contact the Head Teacher of Meath Green Infant School:

In Writing:

Head Teacher, Jane Pipe, Meath Green Infant School, Kiln Lane, Horley, Surrey, RH6 8JG.

We are dedicated to ensuring that the Children’s Centre’s commitment to quality, support and services is a reality for every child and their family. We aim to respond to your concerns as soon as possible and will endeavour to reach a resolution within 28 working days.

For all Children’s Centre’s in England

You may also discuss any concerns with the following organisation:

OFSTED, via the local Early Years Complaints and Enforcement.

The National Business Unit
OFSTED
Piccadilly Gate
Store Street
Manchester
M1 2WD
0300 123 1231